Refund policy
Merchandise Return Policy
Can I return damaged or incorrectly shipped products?
If you have received damaged, defective or incorrectly shipped merchandise, please contact our customer service team with your order number at teenearr321@gmail.com within 30 days. We will gladly replace the merchandise without additional charges.
What's the return policy on physical products?
TEENEAR Merch is a print-on-demand brand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. However, in case of a damaged product or a manufacturing error, Our Printers offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at teenear321@gmail.com and provide a clear photo showing the issue.
TEENEAR is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here